At Least They Are Consistent

Guess what email landed in my inbox just a few hours ago. Yes, that's right, yet another message from Live Nation, the fine folks who brought us Dave Gahan the ventriloquist just a week ago.

Thanks for attending Depeche Mode at Shoreline Amphitheatre!
At Live Nation, we want to create great concert experiences. That’s where you come in - we want your feedback on Depeche Mode at Shoreline Amphitheatre. If you thought Depeche Mode was great, tell us. If you thought it was just okay, let us know.

I can't take the suspense: what will come next?

I'm finally beginning to get the sense that Live Nation is indeed in the entertainment business.

Zzzzz...

P.S. Any creative suggestions for feedback in response to their survey?

Do PR People Care About Customers At All?

The following is an excerpt from an email that landed in my inbox some 3 hours ago (the emphases are mine):

Depeche Mode has been forced to cancel their scheduled appearance on Wednesday, August 12th at the Shoreline Amphitheatre in Mountain View, California due to doctor's orders that lead singer Dave Gahan be on complete vocal rest for 48 hours.
...
"San Francisco is one of the most important cities to the band and we are devastated that we have been forced to cancel this date," said Dave Gahan.

Perhaps I'm overly picky when I'm bummed, but I find this to be an insensitive choice of words. Is there anybody out there?

Zzzzz...